Privacy policy

Verso Verde maintains this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Verso Verde is powered by Shopify's technology, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make purchases, or take other actions through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you or another individual. Personal information does not include information that has been collected anonymously or de-identified so that it cannot be used for identification or reasonably associated with you. We may collect or process the following categories of personal information, including inferences drawn from personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact Information: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card, debit card, and bank account numbers, payment card details, financial account information, transaction details, payment information, and other transaction confirmation details.

  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications with Us: Including information you include in communications with us, such as when you submit a customer support inquiry.

  • Device Information: Including information about the device, browser, or network connection you use, your IP address, and other personal identifiers.

  • Usage Information: Including information about your interaction with the Services, such as how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: Including when you create an account, visit or use the Services, interact with us, or otherwise provide your personal information to us;

  • Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • Through our service providers: Including when we use them to deploy specific technologies and when they collect or process your personal information on our behalf; and

  • From our Shopify Partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Service you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services: We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, delivering orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and otherwise managing your account, arranging shipments, facilitating potential returns and exchanges, enabling product reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising: We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or postal mail, and showing you online advertisements for products and services on the Services or other websites, including based on products you have previously purchased or added to your cart, and other past activities on the Services.

  • Security and Fraud Prevention: We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or harmful activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone else.

  • Communicating with You: We use your personal information to provide you with customer support, respond to your inquiries, provide efficient services, and maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable laws or respond to legitimate legal processes, including requests from law enforcement or government agencies, investigating or participating in civil discovery, potential or actual litigation, or other adversarial legal proceedings, or investigating potential violations of our terms or policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • To Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, distribution, and deliveries).

  • To business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to support personalized advertising with third parties based on how you interact online with different merchants and websites. Our business and marketing partners use this information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we do not share your information to present you with targeted advertising and marketing based on your online activity across different merchants and websites.

  • When you direct, request, or otherwise consent to the disclosure of certain information to third parties, such as for shipping products to you, or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with business transactions, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce compliance with applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information from your use of the Services to deliver and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify and third parties, who may be located in countries other than your country of residence, in order to deliver and improve the Services. In addition, we use certain enhanced features of Shopify, which include information obtained from your interactions with our store, as well as other merchants and Shopify, to help protect, grow, and improve our business. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about Shopify’s use of your personal information and any rights you may have, you can review Shopify’s Consumer Privacy Policy. Depending on your place of residence, you may have certain rights regarding your personal information under Shopify's privacy policy links.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms of use. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without restriction on its use by us or the third party. Our inclusion of such links does not in itself imply any endorsement of the content of such platforms or their owners or operators, except as otherwise stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you can contact us using the contact details provided below to request the deletion of this personal information. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services to you, to comply with our legal obligations, to resolve disputes, or to enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have the right to request access to the personal information we maintain about you.

  • Right to Deletion: You may have the right to request that we delete the personal information we maintain about you.

  • Right to Rectification: You may have the right to request that we correct inaccurate personal information we maintain about you.

  • Right to Portability: You may have the right to receive a copy of your personal information that we maintain about you and request that we transfer it to a third party under certain circumstances and with certain exceptions.

  • Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails concerning your account or orders you have made.

If you reside in the United Kingdom or the European Economic Area (EEA), and unless subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those described above:

  • Objection to Processing and Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

  • Withdrawal of Consent: In cases where we must request consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this does not affect the lawfulness of any processing based on your consent prior to its withdrawal.

You can exercise any of these rights as indicated in the Services or by contacting us using the contact information below. For more information about how Shopify uses your personal information and what rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before fulfilling your requests as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. For the European Economic Area, you can view a list of responsible data protection authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will comply with recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or other equivalent agreements as published by the competent UK authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, such as when we change our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date, and provide notice in accordance with applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please send an email to info@versoverde.fi. In accordance with applicable data protection laws, we are the data controller of your personal information.